1?? Part 1 (Interview)

- What is your full name?
- Can I see your ID?
- On what occasions can headphones be used?
- What are their benefits?
- What kind of job would you like to pursue in the future? Why?
- What are the benefits of this job?
- Would it provide you satisfaction?
- Do you like watching the stars?
- What do you like the most about stars?

2?? Part 2 (Cue Card)

Describe a good service that you received at a certain place / on a specific occasion. Please say

- Where you received it
- What the service was
- How you felt when you received it
- And explain why you liked it.

3?? Part 3 (Discussion)

- What are some jobs that involve working with customers?
- What are the qualities required for such jobs?
- Apart from these qualities, what other qualities are needed?
- What are some services big companies provide to build their reputation?
- Is there a difference between the quality of service provided by big and small companies?
- Do companies need to focus on after-sale services?